COVID POLICIES & PROCEDURES
At Capelli's, we follow the guidelines set forth by our local government, local health agency and IDPH. Guidelines are continuously updated to align with and adjust to the governing bodies stated above.
All guests must enter and exit Capelli's Studio & Spa with a mask in place to cover the nose and mouth.
All guests must come alone (or only with others receiving services) to support our capacity restrictions.
Additional persons, not receiving services, may be asked to wait outside of Capelli's Studio & Spa.
All guests must arrive on time being neither early nor late to support our capacity restrictions.
If a guest arrives early, he/she may be asked to wait outside of Capelli's Studio & Spa.
If a guest arrives late, please see "Late Show, No-Show, & Cancellation" section.
All guests must be free and clear of all COVID symptoms and must not be awaiting a pending COVID test.
If a guest is not feeling well or awaiting pending COVID test results, the appointment(s) must be rescheduled to ensure the safety of other guests and Capelli's staff.
LATE SHOW, NO-Show & Cancellation
At Capelli’s Studio & Spa, we strive to ensure the utmost positive and enjoyable experience for our guests and Team members. The Capelli’s Team understands that sometimes there are unavoidable circumstances that can conflict with your scheduled appointment and therefore cause you to cancel.
As courtesy to our guests and team members, we ask that any cancellations and rescheduling be given 24 hours prior to your scheduled appointment. Late cancellations and missed appointments leave gaps in the service providers schedules that cannot be filled without timely notice.
Any cancellation after the 24-hour required cancellation period may be subject to a 50% charge of your service fee. Missed appointments, with no courtesy call, are subject to charge in the full amount of the service. Prior to your appointment, you will receive a text confirmation reminder. Please utilize this additional service by confirming or requesting to reschedule. Any non-confirmed appointments will be cancelled after an attempted phone call and text.
Additionally, no-shows and cancellations without a 24-hour notice may require a deposit to schedule a new appointment and hold the time slot on the stylists’ schedule.
If you are more than 15 minutes late to your appointment we may ask you to reschedule due to the scheduling of other appointments.
There are times when the weather causes need to cancel appointments. We respect the safety of others and in these cases we do not require a 48 hour cancellation. If Capelli’s needs to close due to inclement weather, the team will contact our guests and will work to accommodate the cancelled appointments to another date as soon as possible.
We LOVE children, but the salon is not a safe place for them with the chemicals and tools we use for services. For the safety of your children and the comfort and relaxation of all of our clients, we ask that children be left at home unless they have an appointment for a service.
We appreciate your understanding, as our clients’ safety is our top priority!
A 20% deposit is required for services over 2 hours. Deposit comes through via text message. If for some reason the deposit is not made by the end of close the day of the deposit request the appointment will automatically cancel.
Hair extension services require 55% down at the time of appointment booking. This deposit will be held and used towards services on the day of your appointment.
A 48 -hour cancellation notice is REQUIRED to receive a full deposit refund on any services that are 2+ hours.
Our salon company does not issue refunds on salon/spa services. However, we strive to give the utmost satisfaction to our guests. If you are not satisfied with the work performed, we will make every effort to rectify the situation via our “redo” option. The "redo" option is available within the first 7 days following a service and is at no cost to our guests.
Our team strives to choose the best products to help you maintain the health and style of your hair. If you find that you are unhappy with the product purchase, please return within 14 days of the sale and we will exchange to better suit the needs of your hair.
INFORMATION WE COLLECT
We collect information from and about you, including personal information and information about your use of the Site, the Application, and our Services. Specifically, we collect information: (1) participate in contests, sweepstakes, or other offers; (2) from third parties, such as when you log in through a social networking site; and (3) automatically, as you move through our Site and our Application, such as Site usage, browser types, IP addresses or device IDs, and other data, as discussed below.
Information We Collect Directly From You:
Depending upon the particular activity, we may request the following information from you: your name, email address, zip code, gender, age range, username, password, or credit card information.
Information We Collect About You From Third Parties:
Information We Collect Automatically:
Location Information. If you are using our Application, we also may collect your location. We will request your permission prior to doing so. We may combine your location information with other information that we have collected about you.
Most Web browsers accept cookies automatically. You can delete cookies manually or set your browser to automatically delete cookies on a pre-determined schedule. If you decline to accept cookies, you may not be able to take advantage of or participate in certain features of this Site.
Each time a visitor comes to the Site or uses our Application, our servers collect information, including, for example, the visitor’s domain name (e.g., the website that you came from), referral data (e.g., depending on your browser, the address of the last page or series of pages you visited prior to clicking through to our Site), and browser and platform type. We also count, track and aggregate each visitor’s activity as part of our analysis of general traffic flows at our Site and on our Application (e.g., tracking where traffic comes from, how traffic flows within the Site and our Application, etc.). We collect some of this data directly, and we also engage third party service providers (e.g., Google Analytics) who use the technologies described in this section, to collect this information and to assist us with our analytics.
SECURITY OF INFORMATION
We make efforts to protect your information. However, no website, Internet transmission, computer system or wireless connection is completely secure. We cannot guarantee that unauthorized access or disclosure, hacking, data loss or other breaches will not occur. Your use of the Site and our Services is at your own risk.
We cannot and do not ensure or warrant the security of any information you transmit to us and you do so at your own risk.
USE OF YOUR INFORMATION
We use your information, including your personal information, to provide our Services to you and for the following purposes:
To communicate with you, to respond to your inquiries, and for other customer services purposes;
To provide information that you have requested to receive from us;
To tailor the content and information that we may send or display to you, and to otherwise personalize your experiences while using our Services;
To improve our Services;
For research purposes;
For marketing and advertising purposes; for example, we may send you emails about new features of our Site and our Application as well as about our products and services, as well as products and services of third parties, that we believe would be of interest to you;
To better understand how users access and use our Services, both on an aggregated and individualized basis.
Third parties providing services on our behalf:
We may engage third parties to perform services in connection with the operation of our business. Examples of these services include: (a) distribution of marketing and promotional material; (b) website evaluation and analytics; (c) fulfilling magazine, newsletter or other subscriptions; (d) data collection, storage, management, analysis and, where applicable, cleansing, and (e) any other services designed to assist us in maximizing our business potential. These third parties may have access to information about visitors to our Site and our Application, including personal information, for the purpose of performing their duties and functions.
Investigations and security. We may release information about you when legally required to do so, at the request of governmental authorities conducting an investigation, in response to a subpoena or other legal process, or to verify or enforce compliance with the policies governing our Site, Application, and applicable laws. We may also disclose such user information whenever we believe disclosure is necessary to protect the rights, property or safety of Salon, or any of our respective affiliates, business partners, customers or others.
If you choose to enter a contest, sweepstakes or promotion offered by us, your information may be disclosed to third parties for purposes of posting your entry with attribution or otherwise as permitted in the official rules for the contest, sweepstakes or promotion in question, fulfilling your prize or including your name on a winners list, or as otherwise necessary for purposes of the contest, sweepstakes or promotion. We may also require you to consent to the use of your information, such as name, voice or likeness, in advertising, promotional and marketing materials, in which case the rules will so state. In addition, we may offer promotional content, including sweepstakes and promotions, sponsored by or co-branded with a third party, who may obtain the personal information that you submit. Please refer to the rules of the particular contest, sweepstakes or promotion for additional information.
Salon may from time to time conduct voluntary surveys of visitors to the Site to obtain aggregate demographic information about them. Such information may be compiled and shared in the aggregate with advertisers and other third parties.
If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the acquiring company.
OUR COMMITMENT TO CHILDREN'S POLICY
In accordance with the Children’s Online Privacy Protection Act, we do not knowingly request or solicit personally identifiable information from anyone under the age of 13. In the event that we receive actual knowledge that we have collected such personal information without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is practical.
UNSUBSCRIBE & DATA REMOVAL POLICIES
If you would like to remove your name and e-mail address from our client database, you can send an email requesting removal to .
If you no longer wish to receive promotional emails from us, please follow the opt-out instructions in the text of the email. Please note that it may take up to ten days to process your request. Please also note that if you opt-out of receiving promotional emails from us, we may continue to contact you with via email with service related communications.
OTHER SITES & SERVICES
CONSENT TO PROCESSING IN THE UNITED STATES
CHOICE OF LAW