© 2019 Capelli's Studio & Spa

LATE SHOW, NO-Show & Cancellation

Updated 1/20

At Capelli’s Studio & Spa, we strive to ensure the utmost positive and enjoyable experience for our guests and Team members.  The Capelli’s Team understands that sometimes there are unavoidable circumstances that can conflict with your scheduled appointment and therefore cause you to cancel.

 

As courtesy to our guests and team members, we ask that any cancellations and rescheduling be given 48 hours prior to your scheduled appointment.  Late cancellations and missed appointments leave gaps in the service providers schedules that cannot be filled without timely notice.  

 

Any cancellation after the 48 hour required cancellation period may be subject to a 50% charge of your service fee.  Missed appointments, with no courtesy call, are subject to charge in the full amount of the service.  Prior to your appointment, you will receive a text confirmation reminder. Please utilize this additional service by confirming or requesting to reschedule. 

Additionally, no-shows and cancellations without a 48-hour notice may require a deposit to schedule a new appointment and hold the time slot on the stylists’ schedule.

If you are more than 15 minutes late to your appointment we may ask you to reschedule due to the scheduling of other appointments.

inclement weather

Updated 1/20

There are times when the weather causes need to cancel appointments.  We respect the safety of others and in these cases we do not require a 48 hour cancellation.  If Capelli’s needs to close due to inclement weather, the team will contact our guests and will work to accommodate the cancelled appointments to another date as soon as possible.  

Child safety

Updated 1/20

Due to the chemicals and tools in the salon, we ask that children under the age of 12 be well attended at all times by a guardian and that they remain in the reception area while not receiving services. 

 

We appreciate your understanding, as our clients’ safety is our top priority!

DEPOSITS

Updated 1/20

A 20% deposit is required for services over 2 hours.

 

Hair extension services require 55% down at the time of appointment booking.  This deposit will be held and used towards services on the day of your appointment. 

 

A 48 -hour cancellation notice is REQUIRED to receive a full deposit refund on any services that are 2+ hours. 

RETURN POLICY

Updated 1/20

Services:

Our salon company does not issue refunds on salon/spa services.  However, we strive to give the utmost satisfaction to our guests. If you are not satisfied with the work performed, we will make every effort to rectify the situation via our “redo” option. The "redo" option is available within the first 7 days following a service and is at no cost to our guests. 

Salon Products:

Our team strives to choose the best products to help you maintain the health and style of your hair. If you find  that you are unhappy with the product purchase, please return within 14 days of the sale and we will exchange to better suit the needs of your hair.