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Hairdresser with Mask

LATE SHOW, NO-Show & Cancellation

Updated 1/22

At Capelli’s Studio & Spa, we strive to ensure the utmost positive and enjoyable experience for our guests and Team members.  The Capelli’s Team understands that sometimes there are unavoidable circumstances that can conflict with your scheduled appointment and therefore cause you to cancel.


As courtesy to our guests and team members, we ask that any cancellations and rescheduling be given 24 hours prior to your scheduled appointment. Late cancellations and missed appointments leave gaps in the service providers schedules that cannot be filled without timely notice.  

Any cancellation after the 24-hour required cancellation period may be subject to a 20% charge of your service fee, your deposit fee.  Missed appointments, with no courtesy call, are subject to charge from 50% up to the full amount of the service. Payments will be charged to card on file.  Prior to your appointment, you will receive a text confirmation reminder. Please utilize this additional service by confirming or requesting to reschedule. Any non-confirmed appointments will be cancelled after an attempted phone call and text. 

Additionally, no-shows and cancellations without a 24-hour notice may require a deposit to schedule a new appointment and hold the time slot on the stylists’ schedule.

If you are more than 15 minutes late to your appointment we may ask you to reschedule due to the scheduling of other appointments.

inclement weather

Updated 1/20

There are times when the weather causes need to cancel appointments.  We respect the safety of others and in these cases we do not require a 48 hour cancellation.  If Capelli’s needs to close due to inclement weather, the team will contact our guests and will work to accommodate the cancelled appointments to another date as soon as possible.  

Child safety

Updated 10/20

We LOVE children, but the salon is not a safe place for them with the chemicals and tools we use for services. For the safety of your children and the comfort and relaxation of all of our clients, we ask that children be left at home unless they have an appointment for a service.  


We appreciate your understanding, as our clients’ safety is our top priority!


Updated 1/22

A 20% deposit is required for services over 1 hour. Deposit comes through via text message, email or card on file.  If for some reason the deposit is not made by the end of close the day of the deposit request the appointment will automatically cancel. 


Hair extension services require a deposit at the time of appointment booking.  This deposit will be held and used towards services on the day of your appointment.  All hair extension deposits are non-refundable.


A 48 -hour cancellation notice is REQUIRED to receive a full deposit refund on any services that are 2+ hours.



Updated 1/22


Our salon company does not issue refunds on salon/spa services.  However, we strive to give the utmost satisfaction to our guests. If you are not satisfied with the work performed, we will make every effort to rectify the situation via our “redo” option. The "redo" option is available within the first 7 days following a service and is at no cost to our guests. 

Salon Products:

Our team strives to choose the best products to help you maintain the health and style of your hair. If you find  that you are unhappy with the product purchase, please return within 14 days of the sale and we will exchange to better suit the needs of your hair. 

Gift Cards:

Our salon company does feel it is very important to give back to our community. In doing so we donate service gift cards.  Because these are complimentary donated gift cards do expire based on date of donation. 

Our Salon company does not issue refunds on any gift cards purchases. All donated gift cards have no cash value and cannot be purchased towards products unless otherwise noted.

Privacy Policy

Updated 10/20

We respect your privacy, and we want you to know how we use the information you provide to us. This privacy policy (“Privacy Policy”) applies to your use of our website located at, as well as to all other online websites (collectively, the “Site”) and mobile applications (the “Application”), and interactive applications operated by Capelli's Studio & Spa (“we” “our” or “us”), collectively our “Services,” unless a different policy is provided on a particular website or application. In this Privacy Policy, we describe the information we collect, how we use and disclose the information, and your choices regarding our information collection practices.


Please read this Privacy Policy carefully. By visiting our Site and Application and using our Services, you agree that your information, including your personal information, will be handled as described in this Privacy Policy.


We collect information from and about you, including personal information and information about your use of the Site, the Application, and our Services. Specifically, we collect information: (1) participate in contests, sweepstakes, or other offers; (2) from third parties, such as when you log in through a social networking site; and (3) automatically, as you move through our Site and our Application, such as Site usage, browser types, IP addresses or device IDs, and other data, as discussed below.


Information We Collect Directly From You: 

Depending upon the particular activity, we may request the following information from you: your name, email address, zip code, gender, age range, username, password, or credit card information.


Information We Collect About You From Third Parties:

Social Networking Sites: You may log onto our Site through social networking applications, such as Facebook and Instagram. From time to time, we may add the capability to log into our Site through different social networking sites. If you log into our Services through a social networking site, we will request your name and certain basic information. We also may request certain permissions from you, which vary based on the social networking site. For information about how the particular social networking site may disclose your information, including any information you make public, please consult their privacy policy. We have no control over how a third party social networking site uses or discloses the personal information that you provide to it. We store the information that we receive from the social networking site along with other information that we collect from you or receive about you.

Information We Collect Automatically:

We use cookies, web beacons, Flash, and other automated devices to collect information about you when you visit our Site and our Application. Specifically, we collect the following information about your use of our Site via these technologies: your browser type and operating system; web pages you view; links you click; your IP address; your interaction with the Site; length of time you are logged in to our Site; and websites visited before our Site. With regard to the Application, we may collect your mobile device ID; location and language information; device name and model; operating system type, name and version; your activities within the Application; and the length of time that you are logged into our Application. We will request your information before we collect your location. Please see the section “Use of Cookies, Flash Cookies, HTML5, Web Beacons, and Other Tracking Devices” below for more information about our use of these tracking devices. We may use the information gathered through these methods in anonymous or aggregated form to analyze ways to improve our Services. This information may be associated with your username and may be combined with other information, including personal information that we collect about you.

Location Information. If you are using our Application, we also may collect your location. We will request your permission prior to doing so. We may combine your location information with other information that we have collected about you.


When you interact with our Services, we strive to make your experience easy and meaningful. We or our third party service providers use cookies, web beacons (including clear GIFs), Flash LSOs, and similar technologies to track user activity and collect data about our Site, Services, and our users. As stated above, we may combine this data with the personal information we have collected from or about you.



We use browser “cookies” on our Site. Cookies are a website’s way of remembering who you are. A cookie is a small text file that is stored on your computer’s hard drive or stored temporarily in your computer’s memory. There are two kinds of cookies, and we use both types of cookies on our Site: “session” cookies and “persistent” cookies. Session cookies are deleted when you close your browser. Persistent cookies remain on your computer and retain information for later use tomorrow, next month or whenever they are set to expire. We use cookies to help us to identify account holders and to optimize their experience on our Site. Also, we will use cookies to monitor and maintain information about your use of this Site.

Most Web browsers accept cookies automatically. You can delete cookies manually or set your browser to automatically delete cookies on a pre-determined schedule. If you decline to accept cookies, you may not be able to take advantage of or participate in certain features of this Site.



Each time a visitor comes to the Site or uses our Application, our servers collect information, including, for example, the visitor’s domain name (e.g., the website that you came from), referral data (e.g., depending on your browser, the address of the last page or series of pages you visited prior to clicking through to our Site), and browser and platform type. We also count, track and aggregate each visitor’s activity as part of our analysis of general traffic flows at our Site and on our Application (e.g., tracking where traffic comes from, how traffic flows within the Site and our Application, etc.). We collect some of this data directly, and we also engage third party service providers (e.g., Google Analytics) who use the technologies described in this section, to collect this information and to assist us with our analytics.


We make efforts to protect your information. However, no website, Internet transmission, computer system or wireless connection is completely secure. We cannot guarantee that unauthorized access or disclosure, hacking, data loss or other breaches will not occur. Your use of the Site and our Services is at your own risk.

We cannot and do not ensure or warrant the security of any information you transmit to us and you do so at your own risk.


We use your information, including your personal information, to provide our Services to you and for the following purposes:

  • To communicate with you, to respond to your inquiries, and for other customer services purposes;

  • To provide information that you have requested to receive from us;

  • To tailor the content and information that we may send or display to you, and to otherwise personalize your experiences while using our Services;

  • To improve our Services;

  • For research purposes;

  • For marketing and advertising purposes; for example, we may send you emails about new features of our Site and our Application as well as about our products and services, as well as products and services of third parties, that we believe would be of interest to you;

  • To better understand how users access and use our Services, both on an aggregated and individualized basis.


Third parties providing services on our behalf:

We may engage third parties to perform services in connection with the operation of our business. Examples of these services include: (a) distribution of marketing and promotional material; (b) website evaluation and analytics; (c) fulfilling magazine, newsletter or other subscriptions; (d) data collection, storage, management, analysis and, where applicable, cleansing, and (e) any other services designed to assist us in maximizing our business potential. These third parties may have access to information about visitors to our Site and our Application, including personal information, for the purpose of performing their duties and functions.

Investigations and security. We may release information about you when legally required to do so, at the request of governmental authorities conducting an investigation, in response to a subpoena or other legal process, or to verify or enforce compliance with the policies governing our Site, Application, and applicable laws. We may also disclose such user information whenever we believe disclosure is necessary to protect the rights, property or safety of Salon, or any of our respective affiliates, business partners, customers or others.


Aggregate Information: 

We may disclose aggregated user statistics to third parties for a variety of purposes, including describing our services to prospective partners and other third parties, and as otherwise described in this Privacy Policy. Examples of such non-personal information include the number of users who visited this Site or Application during a specific time period or purchased a specific product through this Site or Application.



If you choose to enter a contest, sweepstakes or promotion offered by us, your information may be disclosed to third parties for purposes of posting your entry with attribution or otherwise as permitted in the official rules for the contest, sweepstakes or promotion in question, fulfilling your prize or including your name on a winners list, or as otherwise necessary for purposes of the contest, sweepstakes or promotion. We may also require you to consent to the use of your information, such as name, voice or likeness, in advertising, promotional and marketing materials, in which case the rules will so state. In addition, we may offer promotional content, including sweepstakes and promotions, sponsored by or co-branded with a third party, who may obtain the personal information that you submit. Please refer to the rules of the particular contest, sweepstakes or promotion for additional information.


Salon may from time to time conduct voluntary surveys of visitors to the Site to obtain aggregate demographic information about them. Such information may be compiled and shared in the aggregate with advertisers and other third parties.

Business Transfers/Bankruptcy:

If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the acquiring company.


In accordance with the Children’s Online Privacy Protection Act, we do not knowingly request or solicit personally identifiable information from anyone under the age of 13. In the event that we receive actual knowledge that we have collected such personal information without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is practical.


If you would like to remove your name and e-mail address from our client database, you can send an email requesting removal to

If you no longer wish to receive promotional emails from us, please follow the opt-out instructions in the text of the email. Please note that it may take up to ten days to process your request. Please also note that if you opt-out of receiving promotional emails from us, we may continue to contact you with via email with service related communications.


Our Site or Application may contain links to or about other non-affiliated websites. Other sites may also reference, advertise or link to our Site. We do not endorse or sponsor other non-affiliated websites, and we are not responsible for their privacy practices or content, expressly disclaims any statements or assertions made on such websites, and deny all liability associated with your use of, and the content on, such other websites and advertisements. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through other websites. We encourage you to be aware of when you leave our Services and to read the privacy policies of each website that you use.


Our Services are operated in the United States. By providing any information to us, all users, including, without limitation, users in the member states of the European Union, Canada or elsewhere outside of the United States, fully understand and consent to this Privacy Policy. By using our Site, participating in any of our services and/or providing us with your information, you consent to the collection, transfer, storage and processing of your information to and in the United States. In addition, you waive any restrictions on such collection, transfer or storage of your information imposed by the laws of any country other than the United States.


We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this Privacy Policy, in whole or in part, at any time. When we amend this Privacy Policy, we will revise the “last updated” date located to the left of this Privacy Policy. The most current version of this Privacy Policy will be available on the Site and will supersede all previous versions of this Privacy Policy.


This Privacy Policy, including all revisions and amendments thereto, and any disputes arising from or relating to this Privacy Policy or your use of our Services, is governed by the laws of the State of Illinois, without regard to any conflict or choice of law principles that would require application of the laws of another jurisdiction.


If you have any further questions or concerns about the Capelli's Studio and Spa privacy policy and use of personal information, please send them to

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